last update 2018-1-12
you may also read our delivery policy, which is related to this document.
We do our best to minimize all potential issues but one must remember that there are instances where you might experience a problem with a ball that you have purchased. If the problem is the result of one of the following reasons, soccerballs.com will accept returns of products.
1. Your ball does not inflate upon receipt.
2. Your ball loses air within 1 day of use.
3. The panels on your ball delaminate (come off) within the first 6 months of use.
You can notify us of the issue by going to our ticket system or by sending an e-mail to firstname.lastname@example.org. You must include the original order number and reason for the request for replacement. We do not accept requests for replacements if the ball has been used for more than 6 months and/or you have not followed our BALL CARE guide.
Should there be any question as to whether you can request a replacement, please contact customer service by e-mail or go to our ticket system as outlined above.
If we want to inspect the Product
If we ask that you return the ball(s) so that our ball technicians can inspect the issue, please use the shipping address below.
Soccerballs.com Returns, 99 Washington Street, Foxboro, MA 02035
Please include a copy of your invoice inside the carton used for return so that we can properly identify the relevant order, all contact information including a daytime phone number. In the event we determine that the problem was related to manufacturing of your ball and we want to inspect the ball, we will send you a shipping label to ship the ball to our warehouse for inspection.