Delivery Policy

Delivery Policy

Last updated on 2018.5.10

This Policy is incorporated by reference into our Terms of Use.

1. General Information - All orders are subject to product availability. If a non-custom item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location – Stock item offered on our website can be shipped within the US or Canada. However, the custom balls ordered can be shipped Worldwide. Certain limitations may apply.

3. Delivery Time – Stock balls are shipped within 2 - 3 days via the service that you choose at check out. Our custom ball program offers 2 delivery times:

a) FAST DELIVERY – You can have your custom ball produced and delivered by air cargo in as little as 3 – 4 weeks. All orders are delivered directly from the factory to your door. Note, this fast delivery service is NOT AVAILABLE for laminated soccer balls which include ball types Match +, Match ++ and Match +++. All laminated TBSE balls MUST be shipped with at least 80% inflated. Airlines who carry air cargo consider a ball that is inflated to be Hazardous cargo and therefore WILL NOT accept these balls.

b) NORMAL DELIVERY - Our 12 – 14-week production & delivery time is considered one of the fastest in our industry. Most of our competitors ask for a minimum of 14 – 16 weeks. If you select this service, we produce your order and consolidate it with all other orders and ship to our distribution center and then onward to your specified delivery address. Delivery times commence from the date in which all details are confirmed rather than the date of order. Please note we do not ship on weekends. The actual date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Note – DELIVERY TIME EXCEPTION – Our factories are located in a part of the World that annually takes 4 weeks off at the start of each new year. We are able to process orders at this time but the only available form of delivery during this period is NORMAL DELIVERY as described above.

4. Delivery Instructions - You can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs for Stock ball orders - Shipping costs are based on the delivery method and service that you choose at the time of checkout.

6. Shipping Costs for Custom ball orders – All costs associated with delivery are INCLUDED in the price of the ball. For this reason, there is no requirement to select a delivery method or service at the time of checkout.

7. Sales Tax – Sales Tax is NOT APPLICABLE for any balls ordered on SoccerBalls.com.

8. Questions - If you have any questions about the delivery and shipment or your order, please contact us at service@soccerballs.com.

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